Effective Date: 01 May, 2026

Welcome to Loopshop. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or purchasing from Loopshop, you agree to comply with these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our website or services.

Loopshop is an online platform specializing in MEP-related products and solutions, including Solar & Renewable Energy systems, Fire Safety & Protection equipment, Generator & Power Backup solutions, Security & Surveillance systems, Electrical & Mechanical Equipment, and Project Packages for commercial, industrial, and residential use.

1. General Terms

1.1 These Terms apply to all visitors, customers, and users of Loopshop.

1.2 We reserve the right to modify, update, suspend, or replace any part of these Terms at any time without prior notice.

1.3 Continued use of the website after updates constitutes acceptance of the revised Terms.

1.4 All products, services, offers, and pricing displayed on the website are subject to availability and applicable company policies.

2. Eligibility & User Responsibilities

2.1 By using Loopshop, you confirm that you are legally capable of entering into binding agreements under the applicable laws of Bangladesh.

2.2 You agree to provide accurate and complete information during account creation, quotation requests, or order placement.

2.3 You are responsible for maintaining the confidentiality of your account credentials and activities performed under your account.

2.4 Users must not:

2.5 Loopshop reserves the right to suspend or permanently block accounts involved in fraudulent activity, repeated delivery refusal, fake COD orders, or misuse of promotional campaigns.

3. Product Information & Availability

3.1 We strive to provide accurate product descriptions, specifications, images, compatibility details, and pricing. However, errors or inaccuracies may occasionally occur.

3.2 Product colors, dimensions, configurations, and appearances may vary slightly due to device displays, manufacturer updates, or technical limitations.

3.3 Product availability depends on stock and supplier availability. Certain products may become unavailable after order confirmation due to inventory synchronization delays or supplier limitations.

3.4 In such situations, Loopshop may:

3.5 Loopshop reserves the right to limit product quantities or discontinue products at any time without notice.

4. Pricing & System Errors

4.1 All prices displayed on the website are in Bangladeshi Taka (BDT).

4.2 Prices may change at any time without prior notice.

4.3 Despite our best efforts, pricing or technical errors may occur. If a product is mistakenly listed at an incorrect price due to a typographical, technical, or system error, Loopshop reserves the right to cancel the order even after confirmation or payment.

4.4 In case of cancellation caused by pricing or system errors, any paid amount will be refunded according to our Refund Policy.

5. Orders, Payments & Pre-Orders

5.1 All orders are subject to product availability, payment verification, and order confirmation.

5.2 Loopshop accepts payment methods including:

5.3 Certain products, customized solutions, industrial equipment, project packages, or pre-order items may require:

5.4 Estimated delivery timelines for pre-order or imported products are approximate and may vary due to supplier delays, customs clearance, logistics disruptions, or force majeure events.

5.5 Loopshop reserves the right to refuse or cancel any order suspected of fraud, abuse, unauthorized resale, repeated delivery refusal, or suspicious transaction activity.

6. Shipping & Delivery

6.1 Delivery timelines may vary depending on product category, location, stock availability, and logistics conditions.

Standard Estimated Delivery Time

6.2 Loopshop may use third-party courier or logistics partners for deliveries.

6.3 Delivery delays caused by natural disasters, political unrest, transportation disruption, customs issues, supplier shortages, or events beyond our control shall not create liability for Loopshop.

6.4 Customers must provide accurate shipping information. Loopshop is not responsible for failed deliveries caused by incorrect customer information.

7. Returns, Refunds & Warranty

7.1 Returns are accepted within 7 days only for:

7.2 Returned products must:

7.3 Refunds are processed within 7-14 business days through the original payment method where applicable.

7.4 Certain items may not be eligible for return or refund, including:

7.5 Products sold by Loopshop may carry seller warranty coverage depending on the manufacturer or supplier policy. Warranty terms may vary by product category.

7.6 Warranty does not cover:

7.7 Customers are encouraged to review the applicable Return Policy, Refund Policy, and Warranty Policy before purchase.

8. Quotations & Project Packages

8.1 Prices, specifications, and availability mentioned in quotations or project proposals remain valid only for the stated validity period.

8.2 Project timelines, installation schedules, and material availability may vary depending on site conditions, supplier availability, and customer approvals.

8.3 Any additional work outside the agreed quotation scope may result in revised pricing.

9. Intellectual Property

9.1 All website content including logos, graphics, product descriptions, text, documents, videos, software, and designs are the intellectual property of Loopshop unless otherwise stated.

9.2 Unauthorized copying, reproduction, scraping, republication, or commercial use of website content is strictly prohibited.

10. Third-Party Services & External Links

10.1 The website may contain links or integrations with third-party services, payment gateways, logistics providers, or external websites.

10.2 Loopshop is not responsible for the content, policies, availability, or practices of third-party services.

10.3 Customers interacting with third-party services do so at their own discretion and risk.

11. Prohibited Activities

Users are strictly prohibited from:

Violation may result in account suspension, cancellation of orders, legal action, or permanent restriction from using Loopshop services.

12. Limitation of Liability

12.1 Loopshop shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the website, products, or services.

12.2 Loopshop does not guarantee uninterrupted, secure, or error-free operation of the website at all times.

12.3 Customers are responsible for ensuring that purchased products are suitable for their intended technical, electrical, commercial, or industrial applications.

12.4 Installation of electrical, mechanical, fire safety, solar, generator, or industrial equipment should be performed by qualified professionals. Loopshop shall not be responsible for damages caused by improper installation, misuse, or unauthorized modifications.

13. Unavoidable events

Loopshop shall not be held responsible for delays or failure to perform obligations caused by events beyond reasonable control, including but not limited to:

14. Termination

14.1 Loopshop reserves the right to terminate or suspend access to the website or services at any time without prior notice if a user violates these Terms.

14.2 Any liabilities or obligations incurred prior to termination shall survive termination.

15. Governing Law & Dispute Resolution

15.1 These Terms & Conditions shall be governed and interpreted in accordance with the laws of Bangladesh.

15.2 Any disputes arising from the use of the website or services shall first be attempted to be resolved through mutual discussion.

15.3 If unresolved, disputes shall fall under the jurisdiction of the competent courts of Bangladesh and may be subject to the Bangladesh Arbitration Act, 2001 where applicable.

16. Changes to Terms & Conditions

Loopshop reserves the right to update or revise these Terms & Conditions at any time. Updated versions will be published on the website with a revised effective date.

17. Contact Information

For any questions regarding these Terms & Conditions, please contact:

📧 Email: info@loopshop.com.bd
📞 Phone: 01889882001
🌐 Website: Loopshop Official Website

By using Loopshop, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.


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