7-Day Return and Full Value Exchange Policy
At Loopshop, your satisfaction is our priority. We offer a hassle-free 7-day return and full value exchange policy to ensure you’re completely happy with your purchase.
Eligibility:
- You have 7 days from the date of delivery to initiate a return or exchange.
- Items must be returned in new, unused condition, with original packaging and all accessories.
- Proof of purchase (order confirmation or invoice) is required.
- Certain items may be excluded from this policy [list any exceptions, such as special orders, etc.].
Return/Exchange Process:
- Contact Us: Notify us within 7 days of delivery at [Phone Number] or [Email Address] with your order details and reason for return/exchange.
- Return Authorization: We’ll provide a Return Authorization (RA) number and shipping instructions.
- Packaging: Securely package the item with all original components and the RA number clearly marked on the package.
- Shipping: Ship the item back to us at the designated address. We recommend using a trackable and insured shipping method. [Specify who is responsible for return shipping costs.]
Full Value Exchange:
- For exchanges, choose a replacement item of equal or lesser value. We will process the exchange upon receiving the returned item. If the new item is of lesser value, the difference will be [specify how the difference will be handled – e.g., refunded, store credit].
- If you wish to exchange for a higher-priced item, you will be responsible for paying the difference.
Refunds:
- Refunds are only issued if an exchange is not desired or if the returned item is unavailable.
- Refunds will be processed to your original payment method within [Number] business days of receiving the returned item.
Damaged or Defective Items:
- Contact us immediately if you receive a damaged or defective item. We will arrange for a replacement or full refund and cover all shipping costs.